Shipping & Returns

What if I need to cancel my order?

If you need to cancel your order, you must contact us immediately. As all our coffins are made to order from your exact specifications, production may have started where a refund is not possible.

Where do you deliver to?

We can deliver to all areas of mainland UK.

Damaged in Transit?

Bespoke Coffins take every precaution to ensure your order will arrive in new complete condition.

Make sure you inspect your order thoroughly and open the packaging to make sure the product is undamaged before the driver leaves. Do not sign the receipt until everything has been inspected. Damages need to be noted in writing by the driver.

Claims for damage during shipment are the responsibility of the carrier and not Bespoke Coffins. Signing for the delivery, without noting damages, acknowledges the order was received in good condition and will not be applicable for freight damage, or loss, by Bespoke Coffins or the freight courier.